Term and Conditions

At Cultiver, we believe your home should be a sanctuary of comfort and beauty. Our commitment to quality extends beyond our products to every aspect of your shopping experience, including these policies designed to protect both you and our business.

1. User Obligations and Responsibilities

Account Registration

While browsing our website does not require an account, placing orders may require you to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately of any unauthorized use of your account

Acceptable Use

You agree not to use our website to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Distribute malware or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website

2. Products and Services Description

Product Information

Cultiver specializes in luxury home textiles including:

• Aprons, Bath products, Bath Mats, Bath Towels
• Bed Linen, Bedcovers, Bedding, Duvet Covers & Sets, Fitted Sheets
• Cashmere Throws, Cushions & Covers
• Curtains, Dining textiles
• Various curated collections and bedroom edits

We strive to accurately represent our products through images and descriptions. However, please note that:

• Colors may vary slightly due to monitor settings
• Product dimensions are approximate
• Some items may have slight variations as part of their handmade nature

Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. If an item becomes unavailable after you place an order, we will notify you and provide a refund for that item.

3. Orders and Payment Terms

Order Process

Placing an order on our website constitutes an offer to purchase our products. We reserve the right to accept or decline your order for any reason, including:

• Product unavailability
• Errors in product description or pricing
• Suspected fraudulent activity
• Inability to ship to your location

Pricing and Payment

All prices are listed in US dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

You agree to pay all charges incurred by your account, including applicable taxes and shipping fees. In the event we need to correct a pricing error, we will notify you and provide the option to confirm your order at the correct price or cancel it.

Order Confirmation and Processing

After placing an order, you will receive an order confirmation email. This email constitutes our acceptance of your order. All orders are processed within 1-2 business days after payment confirmation.

4. Shipping and Delivery

Shipping Methods

We offer the following shipping options:

• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – For orders over $50 via EMS (15-25 business days after dispatch)

Shipping Areas

We ship worldwide with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Risk of Loss

All items purchased from our website are delivered pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns, Exchanges, and Refunds

Return Policy

We want you to be completely satisfied with your Cultiver purchase. Our return policy includes:

• Return Window: 15 days from delivery date
• Condition: Items must be unused, in original packaging with tags attached
• Return Shipping: Customer is responsible for return shipping costs
• Refund Processing: 5-7 business days after we receive your return

Non-Returnable Items

To maintain our luxury quality and hygiene standards, the following items cannot be returned:

• Bath items (bath mats, bath towels) once packaging is opened
• Personalized or monogrammed products
• Final sale or clearance merchandise
• Products damaged due to customer misuse or improper care

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Please note:

• Exchanges are processed as a return and new purchase
• Price differences will be charged or refunded accordingly
• Exchange requests must be made within the 15-day return window

Refund Information

Refunds are issued to your original payment method. Please note that original shipping fees are non-refundable. For international orders, refunds may take additional time to appear on your statement depending on your financial institution.

6. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and data compilations, is the property of Cultiver Sales Store or its content suppliers and is protected by international copyright laws.

The Cultiver name and logo, and all related product and service names, design marks, and slogans are the trademarks or service marks of Cultiver Sales Store. You are not authorized to use any such marks without our prior written permission.

You may not reproduce, distribute, modify, display, prepare derivative works based on, or otherwise use the content of this website without our express written consent.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Cultiver Sales Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any content obtained from the website
• Unauthorized access, use, or alteration of your transmissions or content

In no event shall Cultiver Sales Store’s aggregate liability for all claims relating to the website exceed the greater of one hundred US dollars (US $100) or the amount you paid Cultiver Sales Store, if any, in the past six months for the products giving rise to your claim.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms and Conditions by reference, explains how we collect, use, and protect your information when you use our website.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

9. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

Any dispute arising from these Terms and Conditions or your use of our website shall be resolved through informal negotiations. If such negotiations fail, the dispute shall be submitted to binding arbitration in Sacramento, California, in accordance with the rules of the American Arbitration Association.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. If we make changes, we will post the revised Terms and Conditions on our website and update the “Last Updated” date at the top of this page.

Your continued use of our website after any changes indicates your acceptance of the revised Terms and Conditions. We encourage you to review these Terms and Conditions periodically.

11. Contact Information

Thank you for choosing Cultiver. We’re committed to ensuring your experience with us reflects the same quality and comfort we build into every product we create.