Our Commitment to You

At Cultiver, we believe your home should be a sanctuary of comfort and beauty. Just as we craft our luxury home textiles with meticulous attention to detail, we’ve designed our shipping and returns processes to be seamless and stress-free. If your purchase doesn’t meet your expectations, we’re here to help.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after dispatch
  • Free Shipping – For orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after dispatch

Please note: We ship worldwide, with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

Key Return Information

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with tags attached
  • Return Shipping: Customer responsible for return shipping costs
  • Refund Processing: 5-7 business days after we receive your return

Our Return Process

We’ve streamlined our returns process to mirror the refined experience we aim to provide with our products:

Step 1: Initiate Your Return

Contact our customer service team within 15 days of receiving your order. Please use the template below to ensure we have all necessary information.

Step 2: Prepare Your Items

Ensure all items are:

  • Unused and in original condition
  • In original packaging with all tags attached
  • Including all original documentation

Step 3: Ship Your Return

Pack items securely and ship to our returns center. We recommend using a trackable shipping method and retaining your tracking number.

Step 4: Receive Your Refund

Once we receive and inspect your return, we’ll process your refund within 5-7 business days.

Return Request Template

Subject: Return Request – Order #[Your Order Number] Dear Cultiver Customer Service Team, I would like to request a return for the following item(s) from my order #[Your Order Number]: Product Details: – Product Name: [Product Name] – Quantity: [Quantity] – Reason for Return: [Please specify reason] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email] – Order Date: [Order Date] Please provide return instructions at your earliest convenience. Thank you, [Your Name]

Refund Information

We value your trust in Cultiver and process refunds with the same care we apply to crafting our textiles:

  • Processing Time: 5-7 business days after we receive your return
  • Refund Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable
  • International Orders: Refunds may take additional time to appear on your statement depending on your financial institution

Non-Returnable Items

To maintain the luxury quality and hygiene standards our customers expect, the following items cannot be returned:

  • Bath Items: For hygiene reasons, bath products including bath mats and bath towels cannot be returned once packaging is opened
  • Personalized Items: Custom or monogrammed products
  • Final Sale Items: Clearly marked clearance or final sale merchandise
  • Damaged Items: Products damaged due to customer misuse or improper care

Exchange Policy

We’re happy to exchange items for a different size or color, subject to availability. Please note:

  • Exchanges are processed as a return and new purchase
  • Price differences will be charged or refunded accordingly
  • Exchange requests must be made within the 15-day return window

Need Assistance?

Our customer service team is dedicated to ensuring your complete satisfaction. Contact us at:

Email: [email protected]

Address: 527 Burwell Heights Road, SACRAMENTO, US 17968

We typically respond within 24 hours during business days.

Thank you for choosing Cultiver. We’re committed to ensuring your experience with us reflects the same quality and comfort we build into every product we create.