FAQ

We specialize in premium home textiles including luxury bedding (duvet covers, fitted sheets, bed linen), bath collections (towels, mats, aprons), curtains, cushions, cashmere throws, and dining essentials. Our curated collections are designed to transform your home into a sanctuary of comfort and style.

Yes, our products are crafted from high-quality, natural materials like linen and cashmere that are gentle on sensitive skin. We prioritize quality and comfort in all our textile selections.

Absolutely! Our “Bedroom Edits” and “Duvet Covers & Sets” are specifically designed to help you create a cohesive, luxurious bedroom environment. These curated collections take the guesswork out of coordinating your sanctuary.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Orders enter our processing system quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to assist you.

While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a more personalized shopping experience.

We deliver globally to most countries, with the exception of some Asian regions and remote locations. During checkout, our system will automatically confirm if we deliver to your area.

We offer two delivery options:
• Standard Shipping ($12.95) via DHL or FedEx: 10-15 business days after dispatch
• Free Shipping (orders over $50) via EMS: 15-25 business days after dispatch
Please allow 1-2 business days for order processing before dispatch.

Once your order is dispatched, you’ll receive a tracking number via email to follow your package’s journey directly to your doorstep.

Yes, please ensure someone is available to receive your luxury home textiles, as our carriers require signature upon delivery for most packages.

We offer a 15-day return policy from the date you receive your items. We want you to be completely satisfied with your Cultiver experience.

Please contact our customer service team at [email protected] with your order details, and we’ll guide you through the simple return process.

For hygiene reasons, certain personal items may not be eligible for return unless faulty. Please contact our team for specific product inquiries.

Each product comes with specific care instructions. Generally, we recommend gentle washing with similar colors and avoiding harsh chemicals to maintain the quality and longevity of your luxury textiles.

While most of our products are designed for easy home care, items like cashmere throws may benefit from professional cleaning to preserve their luxurious feel.